How can we help?
Ask the assistant in plain words. If it can’t solve it, a person from support takes over.
What to expect
Browse topics - Answers come from help articles, with the source.
- Can’t solve it? Write to support below.
- It never sees your account, passkey or codes.
Money Suisse AssistantAnswers from help articlesNew chat
- Open Cards in the app.
- Pick the card.
- Tap Freeze. Tap again to unfreeze.
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Browse
Help by topic.
Every topic links to the page that answers it. Pick a product to narrow the list.
Personal · Business
Getting started
Open an account or request a business one, and verify once.
- Open an accountDownload
- Verify your identityHow it works
- Request a business accountContact sales
- Onboarding and KYBContact sales
- Where Money Suisse is availableCompliance
- Web app and mobile appsDownload
- Personal or BusinessProducts
Security · Personal · Business
Sign-in and devices
Passkeys, 2FA, a new phone and your keys.
- Sign in with passkeysSecurity
- Add two-factor authenticationSecurity
- Lost or new phoneSecurity
- Export your keysSecurity
- Add or rotate signersIn progressBusiness
- Close your accountTerms of Use
Personal
Balance and currencies
What you can hold and how totals are shown.
- Which assets you can holdPersonal
- Change the display currencyJournal
- How stablecoins are backedIn progressCompliance
- Interest and yieldCompliance
Personal · Business
Didn’t find it? Ask the assistantTop up
Bring money in by SEPA, SWIFT or from a crypto wallet.
Personal · Business
Send and pay
Money-tags, wallet addresses and SEPA/SWIFT payouts.
- Send to a @money-tagPersonal
- Send to a wallet addressPersonal
- SEPA and SWIFT payoutsFees
- Confirm every paymentSecurity
- Network costsFees
Personal
Cards
Visa cards, limits, freezing and disputes.
- Virtual and physical VisaPersonal
- Freeze or unfreeze a cardCard Terms
- Card limitsCard Terms
- Paying in another currencyFees
- Lost or stolen cardCard Terms
- Dispute a card paymentCard Terms
- Your monthly recapJournal
Personal
Didn’t find it? Ask the assistantSwap
Exchange between assets on your balance.
Security · Personal · Business
Privacy
Who sees your payments and your data.
- Who can see my paymentsHow it works
- What competitors can seeBusiness
- Private, not hiddenJournal
- What partners see after verificationHow it works
- Where your data is storedPrivacy Policy
- Your data rightsPrivacy Policy
Security · Personal · Business
Safety and scams
Spot scams, report issues and keep control of your funds.
- What we will never ask youSecurity
- Report a suspicious transactionSecurity
- Do you hold my fundsCompliance
- If Money Suisse stops operatingSecurity
- Report a vulnerabilitySecurity
Business
Multisig and roles
Signing policies, roles and team spending.
- Set up a Safe multisigIn progressBusiness
- Signing thresholds by amountIn progressBusiness
- Roles: owner, signer, operator, viewerIn progressBusiness
- Capped sub-accountsIn progressBusiness
- Accountant access and exportBusiness
- Corporate cardsPlannedBusiness
- Bulk payoutsPlannedBusiness
RWA
Tokenized assets
Bonds, funds and real estate next to your cash.
- What a tokenized asset isRWA
- Can I hold them todayIn progressRWA
- Why only verified walletsRWA
- Who sees what I holdRWA
- Issue a tokenPlannedRWA
Personal · Business
Fees and plans
Plans, the full fee schedule and how fees are charged.
- Personal planPersonal
- Business planBusiness
- Full fee scheduleFees
- Free Swisstronik transfersFees
- How fees are chargedFees
- Fee changesFees
Personal · Business · RWA · Security
Company and legal
Who runs Money Suisse, supervision and documents.
- Who runs Money SuisseAbout
- Supervision by VQFCompliance
- Terms of UseTerms of Use
- Privacy PolicyPrivacy Policy
- Make a complaintCompliance
Contact
Still need help?
Write to the support team. Tell us what you asked in the chat so we can pick it up from there.
What happens next
- You get a ticket number right away.
- A person replies within one business day.
- You can follow up by email or in the chat.
Complaintscomplaints@moneysuisse.com
Privacy requestsprivacy@moneysuisse.com
Report a vulnerabilitysecurity@moneysuisse.com
Service statusOpen status page
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